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Refund & Privacy Policy

Privacy Policy

This privacy policy explains how GOLDERSONS (PTY) LTD collects, uses and discloses personal and other information GOLDERSONS (PTY) LTD receives in connection with the user support services we provide to user (the “Services”) in accordance with the Terms of Use (https://www.onewebz.com). When you submit information through our website, email, chat session, provide it to our technicians or, use the Services, you (the “user”) agree to our use of this information consistent with this privacy policy.

HOW GOLDERSONS (PTY) LTD SHOP COLLECTS INFORMATION:

We provide user support services to consumers through telephone support of our users. We require certain information and permissions from you to provide the Services. Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services..

TYPES OF INFORMATION GOLDERSONS (PTY) LTD SHOP COLLECTS:

Information You Provide PERSONAL INFORMATION:

We will ask you when we need information that personally identifies you (“personal information”) or allows us to contact you. In order to use the Services, the user must first typically REGISTER or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). GOLDERSONS (PTY) LTD SHOP uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special OFFERS , and surveys on improving our Services.

PAYMENT INFORMATION:

If you register for the Services, GOLDERSONS (PTY) LTD SHOP may collect credit card information, and other payment information. Like many companies, GOLDERSONS (PTY) LTD SHOP may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. GOLDERSONS (PTY) LTD SHOP uses payment information to complete your transactions. Computer and System Information but we do not store customer credit card details.

SUBSCRIBER( USER) COMPUTER INFORMATION:

We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include: • information about the date of purchase of your computer, • type of computer • identification number of your computer • make and model of your computer and/or any computer hardware, • software installed or peripherals attached to it, • condition of the computer, • system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.

DIAGNOSTIC TOOL:

GOLDERSONS (PTY) LTD SHOP uses some online diagnostic tolls that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Yogi using security technologies over the Internet. GOLDERSONS (PTY) LTD SHOP analyzes this information to help diagnose and solve end-user problems. The GOLDERSONS (PTY) LTD SHOP diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.

LIVE HELP SESSION RECORDS:

GOLDERSONS (PTY) LTD SHOP reserves the right to monitor and record on-line and off-line sessions between users and GOLDERSONS (PTY) LTD SHOP technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal MARKET research. We do not correlate session record data used for these purposes with personal information.

COOKIES:

We may use cookies and similar technologies to provide you with more personal service on our website and as you interact with www.onewebz.com. Cookies are small pieces of information stored by your browser on your computer’s hard drive or on your device. Cookies help us keep track of the preferences you specify. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you prefer not to store the information for future use. Each browser is different, so please check the help menu of your browser.

LOG FILES:

We use IP addresses to analyse trends, administer the website, track user movement, and gather broad demographic information for aggregate use.

SUPPLEMENTATION OF INFORMATION

In order to protect GOLDERSONS (PTY) LTD SHOP from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.

SHARING AND INFORMATION DISCLOSURE

We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services. We may also share, disclose, or transfer your personal information as follows: • To GOLDERSONS (PTY) LTD SHOP affiliates and subsidiaries to support business operations and sales, MARKETING , and customer support processes; • To third party service providers and suppliers acting on our behalf to provide products or services to you; and • To other third parties for purposes you have allowed. Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of GOLDERSONS (PTY) LTD SHOP or others. We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time. If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.

INTERNATIONAL USERS:

Because GOLDERSONS (PTY) LTD SHOP operates globally, we make information we gather available to our worldwide business units. If you are in the European Economic Area, please note that the personal information you provide will be transferred outside the European Economic Area for use by GOLDERSONS (PTY) LTD SHOP and its affiliates and subsidiaries for any of the purposes described in this privacy policy. By using the the GOLDERSONS (PTY) LTD SHOP website, using the Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information.

SECURITY:

We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk. SURVEYS
From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.

CONTESTS:

GOLDERSONS (PTY) LTD SHOP may OFFER contests, sweepstakes or other promotions. These promotions will be governed by applicable rules. Personal information collected through such promotions will be used as described at the time of collection.

CHILDREN:

Our Services are not intended for use by anyone under the age of 13. Consistent with the Children’s Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13.

CORRECTION/UPDATING PERSONAL INFORMATION:

If a user’s personal information changes (such as user zip code), or if a user no longer desires to use the Service. User may correct, update or remove user personal information provided to us through our website.

NOTIFICATION OF CHANGES:

We reserve the right to change our privacy policy. Please check our website periodically for changes so that you are aware of our latest privacy practices. For changes that are materially less restrictive or protective of your personal information than the privacy policy in place at the time of collection, we will notify before implementing any such change.

QUESTIONS:

If you have any questions about our privacy policy you may email questions or inquiries contact@onewebz.com


Refund Policy

GOLDERSONS (PTY) LTD aims to always provide high quality Services that are fault free and undamaged.On occasion however, Services may need to be returned. Returns are governed by these Terms and Conditions.


Products purchased from onewebz.com, You may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.


Domain or Hosting or Professional Mail

If a Domain or Profession E-Mail or Hosting Service purchased by you from onewebz.com, then it is non-refundable, if domain or hosting purchase with other products like Web Development, then full amount of Web Development eligible(except Domain, Hosting, Professional email) for a refund within 14 days of the date of the refund/ cancellation time frame.


Website Design Services :

Eligible for a refund within 14 days after delivered the product & review period will be the same(14 days from the deliverey), if submited the request form registered account or contact with us refund request at refund@onewebz.com due to non-satisfaction, then our team will be review your project requirement, it will be full refund to you or replace & rebuild the project as per your requirement. After confirmation of cancellation / refund your refund process will be completed at our end within 7 working days. Confirmation e-mail will be send to you on your registered e-mail.

1. If you receive Services which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should login your panel through your credentials and find your order, if cancel option available within your refund time frame then submit the request form and also contact us within 14 days to refund request. You will be given the option to have the Services replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Services.Refunds and replacements will be issued upon our receipt of the returned Services.

2. If any Services you have purchased have faults when they are delivered to you, you should contact GOLDERSONS (PTY) LTD within 18 days to arrange collection and return. Upon receipt of the returned Services, the price of the Services, as paid by you, will be refunded to you through the payment method used by you when purchasing the Services.

5.You have a statutory right to a cooling off period.This period begins once your order is complete and ends 14 days after the Services have been delivered.If you change your mind about the Services within this period, please return them to GOLDERSONS (PTY) LTD within 14 days of receipt. Services can only be returned for this reason if the Services can be re-sold, as new, without any additional work on the part of GOLDERSONS (PTY) LTD.

6. If you wish to return Services to GOLDERSONS (PTY) LTD for any of the above reasons, please contact us at admin@onewebz.com or refund@onewebz.com using the details on contact form to make the appropriate arrangements.

7. GOLDERSONS (PTY) LTD reserves the right to exercise discretion with respect to any returns under these Terms and Conditions.Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

a. Any use or enjoyment that you may have already had out of the Services

b. Any characteristics of the Services which may cause them to deteriorate or expire rapidly.

c. The fact that the Services consist of audio or video recordings or computer software and that the packaging has been opened.

8. For subscription based services like antivirus software,once installed ,returns are not possible.

9. Any discounts that may have formed part of the purchase price of the Services to reflect any lack of quality made known to the Customer at the time of purchase. Such discretion to be exercised only within the confines of the law.

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